Work-At-Home
500+ Skilled Workforce That Ensures Your Business Continuity
The COVID-19 pandemic has impacted business continuity like never before. But where there is a challenge, there is also an opportunity to innovate – the shift from traditional to remote working is one such example. In handling this migration swiftly at scale, a business needs a reliable partner with the best talent and a peerless infrastructure.
We have them both. Our work at home solutions by expert remote agents include 3000+ support agents spread across 9 countries. They are all well trained and equipped with a highly secure access mechanism – it enables them to run all support-related operations seamlessly.
Service Offering
Sales Support
From general queries to specific product/service grievances, our agents can handle all the sales-based concerns efficiently.
Customer Service
We have 3000+ skilled work-at-home agents capable of providing comprehensive multilingual multichannel customer service.
Backoffice
Our agents are equipped with upgraded techs that enable them to seamlessly execute backoffice jobs remotely.
Virtual Assistant
We offer work at home solutions by expert remote agents who can remotely assist teams, streamline daily operations, and track project progress till conclusion.
- Contact Tracing
- Work-at-Home
- Right Shoring
- Multilingual
- Omnichannel
- KPO
- Quality Assurance
From our HIPAA-compliant Healthcare BPO, we are providing numerous stakeholders a comprehensive contact tracing service during the Covid-19 pandemic. It covers all the crucial requirements from conducting surveys, following a CDC-compiled process of supporting patients to warning contacts of the exposure via non-voice channels.
Our work-at-home solution connects your business with our talent pool of 500+ experienced agents. They work within a flexible and scalable infrastructure that effectively resolves problems of business continuity.
Find the right outsourcing model for your business. With our 18 BPO centers spread across nine countries, we can provide your business with the most suitable outsourcing model, capable of delivering maximum ROI with minimum risk exposure.
Providing support in the native language of the customer helps a brand connect better with them. Building on this insight, we have created a service architecture with 1000+ multilingual associates capable of resolving customer queries in more than 40 languages. It gives your business a competitive edge by improving the overall CX level while saving the cost that comes with physical expansion.
Omnichannel customer communication enables your business to deliver an integrated, seamless experience across multiple devices and touchpoints. It can result in a faster resolution rate, enhanced consumer experience, better data insights, and a significant drop in customer churn.
Knowledge process outsourcing (KPO) gives you the flexibility to outsource knowledge-intensive tasks into capable hands. Our KPO services are available for accounting, payroll, HR, and management - all handled by a proficient team of domain experts with a combined experience of more than three decades.
Timely quality assurance keeps the standards of service high and ensures operational efficacy. With our cost-effective, strategic, and user-focused quality assurance (QA) and quality control (QC) service, we can monitor, identify, and resolve operational issues, error-free.
Frequently Asked Questions
As a 24/7 customer engagement services provider, we have the latest and the most advanced tools, technology, and processes. Once you choose us as your outsourcing partner, we will allot a dedicated project manager who will be in constant contact with you. We will also hire the right team for your process and train them to meet your outsourcing requirements. We will keep you informed about the progress of your processes through detailed and timely reporting.
Yes, we are committed to providing quality service to our clients at a reasonable price. You can always ask for a quote for detailed pricing from us – your 24/7 customer engagement services provider.
Nine 2 Six is a leading 24/7 customer engagement services provider with offices in 2 countries across the globe. We have the latest tool, technology, and infrastructure along with a global talent pool to ensure high-quality services to all our clients.
Once you’ve decided to outsource your services to Nine 2 Six, you can simply fill out the inquiry form by clicking the ‘Get A Quote’ button at the top right corner of the webpage. We will get back to you as soon as we receive your request.
Get a Quote
Email: [email protected]