India

In India, Business Process Outsourcing (BPO) began around the mid-90s. Today, it is the fastest-growing segment in the country’s ITES (Information Technology Enabled Services) sector. India’s economy, business risk mitigation, cost efficiency, talent pool, and superior competency are some of its unique advantages.

As a well-known provider of business outsourcing in India, Nine 2 Six caters to its clients’ diverse outsourcing needs from different locations. Our multilingual, multichannel capability in combination with experienced agents makes our call center India an ideal choice for right-shoring.

group-2-copy-8@2x
group-2-copy-7@2x
group-2-copy-6@2x
group-2@2x-5-150x150
group-2-copy-4@2x
group-2-copy-5@2x
Previous
Next

--- Services Offered ---

In our call center in India, we offer voice process services like customer service, retention/cancellations, order taking, telesales, lead generation, appointment setting, 3 levels of technical support, infomercials, direct response, call quality audit program, voice support services, as well as market research and surveys.

Voice Process

In our India call center, we specialize in offering accurate and effective 24/7 live answering service or virtual receptionist services that save time and cost.

Non-Voice Process

A leading provider of call center outsourcing in India, we can offer you proficient live chat support services that will boost your customer experience and customer satisfaction levels.

Live Chat Support

We offer order-taking service to our clients from various industries. Our call center India agents offer 100% client satisfaction and meet your diverse order-taking requirements.

Order Taking Service

We specialize in offering accurate and effective 24/7 live answering service or virtual receptionist services that save time and cost.

Answering Services

We offer customized collection services for our clients from our Inia call centers. Our services range from early-stage recovery to warehouse accounts.

Collection Services

We offer you high-quality leads that will help you boost sales. Our India call centers are fully integrated and equipped with skilled and experienced professionals to help you generate quality leads that have a high conversion rate.

Lead Generation

We specialize in delivering cost-effective, strategic, timely, and customer-centric quality assurance and quality control services that provide you with insights about your customers, offerings, and processes.

Quality Assurance

Industries We Serve

— 01

Education

The EdTech market was worth around $89.49 billion in 2020. And it is expected to grow at a rate of 19.9% from 2021 to 2028.

— 02

Financial Services

As a multichannel, multilingual financial services call center in India – we provide banking, financial, and insurance companies with robust and cost-effective support through voice, email, live chat, and social media channels.

— 03

Healthcare

Businesses need to match pace with both constantly evolving technologies, changing compliances, and customer expectations.

— 04

Retail & E-Commerce

Retail businesses are moving rapidly from a traditional to a digital-first setup, opening new avenues of customer communication.

— 05

Consumer Packaged Goods

As a leading outsourcing solutions provider, we offer consumer goods manufacturers and resellers a number of call center services that reduce their non-core operational costs.

— 06

Telecom

With the deployment of next-gen connectivity solutions, the telecom industry has seen exponential growth.

— 07

Energy & Utility

As most energy and utility companies transition from a legacy operating model to a customer-centric one, they face challenges.

— 08

Travel & Hospitality

The rising consumer purchasing power, ease of travel, and digital innovation have positively impacted the travel and hospitality industry.

Why Outsource to India

LOCATION ADVANTAGE

Our India call center is strategically positioned in southeast Asia. And from here, you get access to all the biggest economies of the Asian subcontinent.

AVAILABILITY OF TALENT

India has one of the largest English-speaking populations. With thousands of graduates passing out from Indian colleges and universities every year, the country can offer you access to a large and steady pool of resources at a reasonable cost.

A DEVELOPING ECONOMY

Many international businesses are looking to expand their operations to India because of its promising economy. Having a partner for business outsourcing in India helps in market research, survey, and sales.

COST-EFFICIENCY

BPO’s in India can hire a large number of talents at a fraction of the cost it would take to set up an in-house support team. It is one primary reason behind India’s success in the BPO sector.

GOVERNMENT SUPPORT

India has stable pro-IT/ITES government policies on the economy, taxation, GDP growth, power, telecom, industrial parks, and special economic zones. These call center India policies help to improve the infrastructure and communications systems while offering tax and other benefits facilitating outsourcing to India.

SCALABLE WORKFORCE

With a large talent pool at hand, India call centers can quickly scale up a support process, ensuring better results for their client’s business goals.

Get a Quote

Email: [email protected]