BPO in Philippines

We have call centers in Philippines. Here we have 500+ support agents working in our call center Cebu and call center Manila across multiple industrial vertices. Our wide range of service offerings with multichannel and multilingual capability makes us stand out as a call center in Philippines. The strategic location of our Philippines call center also allows us to provide BPO services in many dominant Asian languages cost-effectively.

 
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--- Services Offered ---

In our call center in India, we offer voice process services like customer service, retention/cancellations, order taking, telesales, lead generation, appointment setting, 3 levels of technical support, infomercials, direct response, call quality audit program, voice support services, as well as market research and surveys.

Voice Process

In our India call center, we specialize in offering accurate and effective 24/7 live answering service or virtual receptionist services that save time and cost.

Non-Voice Process

A leading provider of call center outsourcing in India, we can offer you proficient live chat support services that will boost your customer experience and customer satisfaction levels.

Live Chat Support

We offer order-taking service to our clients from various industries. Our call center India agents offer 100% client satisfaction and meet your diverse order-taking requirements.

Order Taking Service

We specialize in offering accurate and effective 24/7 live answering service or virtual receptionist services that save time and cost.

Answering Services

We offer customized collection services for our clients from our Inia call centers. Our services range from early-stage recovery to warehouse accounts.

Collection Services

We offer you high-quality leads that will help you boost sales. Our India call centers are fully integrated and equipped with skilled and experienced professionals to help you generate quality leads that have a high conversion rate.

Lead Generation

We specialize in delivering cost-effective, strategic, timely, and customer-centric quality assurance and quality control services that provide you with insights about your customers, offerings, and processes.

Quality Assurance

Industries We Serve

— 01

Education

The EdTech market was worth around $89.49 billion in 2020. And it is expected to grow at a rate of 19.9% from 2021 to 2028.

— 02

Financial Services

As a multichannel, multilingual financial services call center in India – we provide banking, financial, and insurance companies with robust and cost-effective support through voice, email, live chat, and social media channels.

— 03

Healthcare

Businesses need to match pace with both constantly evolving technologies, changing compliances, and customer expectations.

— 04

Retail & E-Commerce

Retail businesses are moving rapidly from a traditional to a digital-first setup, opening new avenues of customer communication.

— 05

Consumer Packaged Goods

As a leading outsourcing solutions provider, we offer consumer goods manufacturers and resellers a number of call center services that reduce their non-core operational costs.

— 06

Telecom

With the deployment of next-gen connectivity solutions, the telecom industry has seen exponential growth.

— 07

Energy & Utility

As most energy and utility companies transition from a legacy operating model to a customer-centric one, they face challenges.

— 08

Travel & Hospitality

The rising consumer purchasing power, ease of travel, and digital innovation have positively impacted the travel and hospitality industry.

Why Outsource to India

IDEAL FOR OUTSOURCING

Our call centers in the Philippines i.e., call center Cebu and call Center Manila are located at the heart of the country and are easy to access. The Philippines also has a diverse, multilingual talent pool necessary to scale up our resources at short notice.

GOVERNMENT SUPPORT

In the Philippines, we have a Philippine Economic Zone Authority (PEZA) approved setup with a 99.9% uninterrupted service delivery record. The Cebu City Government also offers our call center Cebu immense operational support.

SKILLED WORKFORCE

The workforce in the Philippines is highly-educated, English-proficient, service-oriented, customer-focused, and cost-competitive. All the agents in our call center Manila and Cebu are fluent in both verbal and written English and have almost zero regional accents.

BPO in the Philippines – Boon for Organizations to Prosper in the Competitive Business World

When we talk about the business process outsourcing (BPO) industry, it has not stopped evolving in the Philippines. The BPO industry recently emerged as a solid economic booster amid the COVID-19 pandemic, with more and more companies transforming their businesses to BPO to keep themselves afloat, despite all challenges. Since the Philippines is one of the leading countries to harbor the BPO industry, we hire 500+ support agents working in our call center located in Cebu and Manila, respectively.

Nine2Six has proven to be an outsourcing services company that has gained worldwide recognition for various ventures, including outsourcing web development and marketing processes to professionals in the Philippines. We strive to benefit from this business solution and open new gateways for other organizations across national and international boundaries of Asian origin to opt Philippines for the best BPO operations. Consult us for futuristic prospects in the BPO sector and how we can help you achieve a better business to go a long way.

Our excellent voice, non-voice, and live chat support have our customers behold trust in us, which allows us to provide them a complete 100% service-oriented approach. Contact us for a thorough walkthrough of how we make tedious operational tasks possible with our refined BPO services and mark the challenging business environment.

Get a Quote

Email: [email protected]