Right Shoring
Outsourcing At Your Convenience
In today’s harsh economic conditions, businesses find it difficult to maintain the synergy between cost and growth. They mostly struggle with – acquiring the right talent, deploying scalable infrastructure, and promoting innovation within a sustainable competitive framework. With our wide range of outsourcing solutions and smart shoring, we can help you navigate these challenges.
As a global rightshoring call center services provider, we have a presence in 9 countries. It allows us to tap into diverse business environments and the best talent pools cost-effectively. With us as your partner, your business can leverage them to gain a competitive advantage, reduce operational cost and deliver the best possible customer experience.
Why Outsource to India
Onshoring
You can choose to outsource your support operations to one of our offices based in your native country. Onshoring will provide you with the convenience of working with a team of experts that closely understands your culture, language, and regulatory requirements.
Offshoring
If a cost-effective support service is your goal, our offshoring service is exactly what you’ve been looking for. It allows you to onboard best-in-business support experts without any undue burden on your budget.
Nearshoring
We have 19 centers all around the world. Your business can choose to migrate support operations that are nearest to its location. Due to their geographical proximity and cultural similarities, both can seamlessly establish communication channels, transfer knowledge and build a commendable CX.
- Contact Tracing
- Work-at-Home
- Right Shoring
- Multilingual
- Omnichannel
- KPO
- Quality Assurance
From our HIPAA-compliant Healthcare BPO, we are providing numerous stakeholders a comprehensive contact tracing service during the Covid-19 pandemic. It covers all the crucial requirements from conducting surveys, following a CDC-compiled process of supporting patients to warning contacts of the exposure via non-voice channels.
Our work-at-home solution connects your business with our talent pool of 500+ experienced agents. They work within a flexible and scalable infrastructure that effectively resolves problems of business continuity.
Find the right outsourcing model for your business. With our 18 BPO centers spread across nine countries, we can provide your business with the most suitable outsourcing model, capable of delivering maximum ROI with minimum risk exposure.
Providing support in the native language of the customer helps a brand connect better with them. Building on this insight, we have created a service architecture with 1000+ multilingual associates capable of resolving customer queries in more than 40 languages. It gives your business a competitive edge by improving the overall CX level while saving the cost that comes with physical expansion.
Omnichannel customer communication enables your business to deliver an integrated, seamless experience across multiple devices and touchpoints. It can result in a faster resolution rate, enhanced consumer experience, better data insights, and a significant drop in customer churn.
Knowledge process outsourcing (KPO) gives you the flexibility to outsource knowledge-intensive tasks into capable hands. Our KPO services are available for accounting, payroll, HR, and management - all handled by a proficient team of domain experts with a combined experience of more than three decades.
Timely quality assurance keeps the standards of service high and ensures operational efficacy. With our cost-effective, strategic, and user-focused quality assurance (QA) and quality control (QC) service, we can monitor, identify, and resolve operational issues, error-free.
Frequently Asked Questions
As a 24/7 customer engagement services provider, we have the latest and the most advanced tools, technology, and processes. Once you choose us as your outsourcing partner, we will allot a dedicated project manager who will be in constant contact with you. We will also hire the right team for your process and train them to meet your outsourcing requirements. We will keep you informed about the progress of your processes through detailed and timely reporting.
Yes, we are committed to providing quality service to our clients at a reasonable price. You can always ask for a quote for detailed pricing from us – your 24/7 customer engagement services provider.
Nine 2 Six is a leading 24/7 customer engagement services provider with offices in 2 countries across the globe. We have the latest tool, technology, and infrastructure along with a global talent pool to ensure high-quality services to all our clients.
Once you’ve decided to outsource your services to Nine 2 Six, you can simply fill out the inquiry form by clicking the ‘Get A Quote’ button at the top right corner of the webpage. We will get back to you as soon as we receive your request.
Get a Quote
Email: [email protected]