Contact Tracing
Mitigate The Risk of COVID-19 By Curbing The Extent of Its Spread
As the world suffers from the Covid-19 pandemic, the government and healthcare agencies are actively looking for ways to curb the extent of its spread. Effective COVID-19 contact tracing can help here by quickly locating the sources of transmission and predicting potential surges. It can significantly boost the efforts in alleviating the public safety risk of the virus.
As a HIPAA-compliant healthcare BPO, we can provide comprehensive contact tracing services with scalable infrastructure. The service is empowered with our 30+ years of customer service experience, expert agents, smart tools, innovative technologies that enable it to efficiently take on the task and see it to its successful completion.
Upon deployment, we can conduct surveys, locate transmission zones, identify patients, warn potential contacts, and provide support to patients according to CDC guidelines. Our contact tracing services are also equipped with state-of-the-art data management software that can securely manage a patient’s medical history, thus reducing the burden of data collection on the public health departments.
Why Outsource to India
Patient Support
Our agents are capable of guiding both suspected and confirmed patients according to defined guidelines.
Monitoring Vaccination
Our agents are trained to monitor individuals for potential side effects after they have participated in the vaccine study.
Quarantine Support
Through our contact tracing services, we can help people under quarantine by educating them about the necessary steps they need to take to be healthy.
Case Management
Our patient database operates under a state-of-the-art secure mechanism to protect the privacy and identity of each patient.
- Contact Tracing
- Work-at-Home
- Right Shoring
- Multilingual
- Omnichannel
- KPO
- Quality Assurance
From our HIPAA-compliant Healthcare BPO, we are providing numerous stakeholders a comprehensive contact tracing service during the Covid-19 pandemic. It covers all the crucial requirements from conducting surveys, following a CDC-compiled process of supporting patients to warning contacts of the exposure via non-voice channels.
Our work-at-home solution connects your business with our talent pool of 500+ experienced agents. They work within a flexible and scalable infrastructure that effectively resolves problems of business continuity.
Find the right outsourcing model for your business. With our 18 BPO centers spread across nine countries, we can provide your business with the most suitable outsourcing model, capable of delivering maximum ROI with minimum risk exposure.
Providing support in the native language of the customer helps a brand connect better with them. Building on this insight, we have created a service architecture with 1000+ multilingual associates capable of resolving customer queries in more than 40 languages. It gives your business a competitive edge by improving the overall CX level while saving the cost that comes with physical expansion.
Omnichannel customer communication enables your business to deliver an integrated, seamless experience across multiple devices and touchpoints. It can result in a faster resolution rate, enhanced consumer experience, better data insights, and a significant drop in customer churn.
Knowledge process outsourcing (KPO) gives you the flexibility to outsource knowledge-intensive tasks into capable hands. Our KPO services are available for accounting, payroll, HR, and management - all handled by a proficient team of domain experts with a combined experience of more than three decades.
Timely quality assurance keeps the standards of service high and ensures operational efficacy. With our cost-effective, strategic, and user-focused quality assurance (QA) and quality control (QC) service, we can monitor, identify, and resolve operational issues, error-free.
Frequently Asked Questions
As a 24/7 customer engagement services provider, we have the latest and the most advanced tools, technology, and processes. Once you choose us as your outsourcing partner, we will allot a dedicated project manager who will be in constant contact with you. We will also hire the right team for your process and train them to meet your outsourcing requirements. We will keep you informed about the progress of your processes through detailed and timely reporting.
Yes, we are committed to providing quality service to our clients at a reasonable price. You can always ask for a quote for detailed pricing from us – your 24/7 customer engagement services provider.
Nine 2 Six is a leading 24/7 customer engagement services provider with offices in 2 countries across the globe. We have the latest tool, technology, and infrastructure along with a global talent pool to ensure high-quality services to all our clients.
Once you’ve decided to outsource your services to Nine 2 Six, you can simply fill out the inquiry form by clicking the ‘Get A Quote’ button at the top right corner of the webpage. We will get back to you as soon as we receive your request.
Get a Quote
Email: [email protected]