Live Chat
Engage With Your Customers Real Time
Customers today don’t like to wait in the call queue while interacting with a brand. With live chat, they do not have to. Live chat solutions allow businesses to deliver prompt and efficient customer service in real-time, ensuring a better customer experience.
Our live chat support services are the key to deliver prompt, efficient, and seamless customer service. It brings the power of automation into support delivery and provides your business with the flexibility to address customer concerns in real-time. Our BPO chat process also has the convenience of AI and ML which provides acute insights that help it learn and grow. We also have a team of expert live chat agents that can help your customers resolve complex business problems. The seamless integration of live chatbots in our customer service offerings makes it more efficient, fast, cost-effective, and convenient.
We take the convenience of live chat support services a step further by positioning it within a multichannel multilingual framework. It allows for your business to stay connected with the consumers across channels via their preferred language.
Service Offering
Order Support
Live chat support services enable your business to send text confirmation for order verification, purchase detail, tracking status, and various other queries related to the order cycle seamlessly.
Real-Time Web Assistance
Our chatbots are empowered with AI and ML’s intuitive understanding, which allows for glitch-free customer interaction in real-time.
Cross-Selling
With perceptive understanding, live chatbots as well as our live chat agents are capable of highly effective recommendations to potential customers to increase the prospect of sales.
- Customer Service
- Tech Support
- Social Media
- Live Chat
We help you streamline your customer service by making it simpler, faster, and cost-effective. As a 24/7 customer engagement services provider, we have the experience, expertise, technology, infrastructure, and resources to deliver superior customer service across all communication channels. Our team of customer service experts can handle customer service through multiple support channels in over 40 languages.
Our team of certified engineers and tech support experts helps you deliver high-quality tech support to your customers. Our multilingual and multichannel L0, L1, and L2 tech support aim to resolve your customers' queries and tech-related issues while focusing on first-contact-resolution (FCR).
Our email support solutions can enhance your customer service process by providing your customers with prompt and accurate customer support via email. Our 24/7 multilingual email support service reduces the pressure on voice channels, helps your customers get detailed solutions to their problems, and boosts customer experience - the cost-effective way.
Social media customer engagement is an essential aspect of boosting customer experience. We help you deliver prompt and effective customer support via all leading social media channels, engage your social media audience, generate quality leads and build a digital presence.
Live chat is an essential channel to deliver a high-quality digital customer experience. The cost-effective call center solution can deliver customer support in real-time, resulting in better customer engagement and customer satisfaction. A 24/7 customer engagement services provider, we can integrate our live chat solution seamlessly into your customer engagement strategy to deliver better CX.
Frequently Asked Questions
As a 24/7 customer engagement services provider, we have the latest and the most advanced tools, technology, and processes. Once you choose us as your outsourcing partner, we will allot a dedicated project manager who will be in constant contact with you. We will also hire the right team for your process and train them to meet your outsourcing requirements. We will keep you informed about the progress of your processes through detailed and timely reporting.
Yes, we are committed to providing quality service to our clients at a reasonable price. You can always ask for a quote for detailed pricing from us – your 24/7 customer engagement services provider.
Nine 2 Six is a leading 24/7 customer engagement services provider with offices in 2 countries across the globe. We have the latest tool, technology, and infrastructure along with a global talent pool to ensure high-quality services to all our clients.
Once you’ve decided to outsource your services to Nine 2 Six, you can simply fill out the inquiry form by clicking the ‘Get A Quote’ button at the top right corner of the webpage. We will get back to you as soon as we receive your request.
Get a Quote
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