Business Process Management Services
Specialized Service Solutions That Keep Your Business One Step Ahead
- Contact Tracing
- Work-at-Home
- Right Shoring
- Multilingual
- Omnichannel
- KPO
- Quality Assurance
From our HIPAA-compliant Healthcare BPO, we are providing numerous stakeholders a comprehensive contact tracing service during the Covid-19 pandemic. It covers all the crucial requirements from conducting surveys, following a CDC-compiled process of supporting patients to warning contacts of the exposure via non-voice channels.
Our work-at-home solution connects your business with our talent pool of 500+ experienced agents. They work within a flexible and scalable infrastructure that effectively resolves problems of business continuity.
Find the right outsourcing model for your business. With our 18 BPO centers spread across nine countries, we can provide your business with the most suitable outsourcing model, capable of delivering maximum ROI with minimum risk exposure.
Providing support in the native language of the customer helps a brand connect better with them. Building on this insight, we have created a service architecture with 1000+ multilingual associates capable of resolving customer queries in more than 40 languages. It gives your business a competitive edge by improving the overall CX level while saving the cost that comes with physical expansion.
Omnichannel customer communication enables your business to deliver an integrated, seamless experience across multiple devices and touchpoints. It can result in a faster resolution rate, enhanced consumer experience, better data insights, and a significant drop in customer churn.
Knowledge process outsourcing (KPO) gives you the flexibility to outsource knowledge-intensive tasks into capable hands. Our KPO services are available for accounting, payroll, HR, and management - all handled by a proficient team of domain experts with a combined experience of more than three decades.
Timely quality assurance keeps the standards of service high and ensures operational efficacy. With our cost-effective, strategic, and user-focused quality assurance (QA) and quality control (QC) service, we can monitor, identify, and resolve operational issues, error-free.
Business Process Management Services – Need of the Hour
Every participant in business has a different perspective and sees Business Process Management as per their business models. It is nothing but the application of tools and solutions to automate processes efficiently. Nine2Six Solutions offers customers competitive business process management services to benefit organizations monetarily. Whether it is taking control of compliance, risk management, or revenue growth, business process management is the key to all such concerns.
BPM works based on a simple principle, which is to align business functions according to customer needs. We understand the complexity of a business environment and, therefore, helps executives determine better solutions while keeping track of the tasks and customer needs. A business process management environment optimizes results, thereby increasing productivity, reducing costs, and minimizing errors. We build brands and ensure everything works seamlessly; we hire the best industry professionals who understand your business concerns and offer a strategic approach to streamline existing businesses efficiently.
Other services catered to under business process management include work-in-progress inventory reduction, space utilization reduction, and increased sales volume to a significant extent.
Businesses strive to achieve all of the mentioned factors eagerly, and now it has become possible with BPM enabled environment that does it all appropriately.
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