Robotic Process Automation
Automate Routine Tasks Achieve Higher Efficiency
New-age digital tools are proven to simplify complex business processes quickly and cost-effectively. That’s why more and more businesses are embracing digital transformation over traditional methods. Robotic Process Automation (RPA) is one such convenience. It can seamlessly integrate with your business operations and improve service efficacy while minimizing the cost and chances of error. You can deploy Robotic Process Automation Solutions for front office jobs, back-office operations, or in shared services.
With our state-of-the-art RPA solutions, we can give your business the digital edge it requires. Our end-to-end Robotic Process Automation Solutions helps you save capital on resources by automating routine tasks. We have designed our RPA bots to learn, mimic, and execute rule-bound tasks with zero chance of errors. With this tool, you get the leeway to create Robotic Test Automation (RTA) bots to perform real-time monitoring, multichannel callouts, and timely reporting of the service levels. We can also integrate RPA solutions with your existing automation tools such as chatbots to enhance overall business performance.
Nine 2 Six Factor
Easy To Use
100% Compliance Adherence
Highly-Efficient
Cost-Effective
- RPA
- WFM
- AI-ML FAQ
- S2T
ROBOTIC PROCESS AUTOMATION
Automate your repetitive and routine non-core tasks and save time and money by optimizing resources with our proprietary Robotic Process Automation solution. Our custom RTA bots can perform real-time Monitoring, multichannel callouts, timely and accurate reporting of the service levels, boosting the overall efficiency and performance.
WORKFORCE MANAGEMENT
Simplify every aspect of your workforce management in a fair, productive, and supportive way with our automated workforce management solution. Our workforce management tool can streamline your workforce and reduce time in routine works and increase efficiency through automation and self-service.
AI-ML FREQUENTLY ASKED QUESTIONS
Our AI and machine learning-based digital FAQ solution can reduce agent effort to find accurate answers to customer queries - reducing the on-hold time and the average handling time significantly in the process. The custom FAQ BOTs capture the Human sentiment through NLP (natural language processing) and provide correct resolution promptly, resulting in a better customer experience.
SPEECH-TO-TEXT
With our proprietary Speech-to-Text automation solution, you can leverage voice data analytics to analyze audio content to gather valuable customer insights, measure your support efforts, and implement the data to improve the customer experience at every touchpoint. With its advanced machine learning and natural language processing (NLP) capability, it can help you understand customer expectations and deliver on the same.
Frequently Asked Questions
As a 24/7 customer engagement services provider, we have the latest and the most advanced tools, technology, and processes. Once you choose us as your outsourcing partner, we will allot a dedicated project manager who will be in constant contact with you. We will also hire the right team for your process and train them to meet your outsourcing requirements. We will keep you informed about the progress of your processes through detailed and timely reporting.
Yes, we are committed to providing quality service to our clients at a reasonable price. You can always ask for a quote for detailed pricing from us – your 24/7 customer engagement services provider.
Nine 2 Six is a leading 24/7 customer engagement services provider with offices in 2 countries across the globe. We have the latest tool, technology, and infrastructure along with a global talent pool to ensure high-quality services to all our clients.
Once you’ve decided to outsource your services to Nine 2 Six, you can simply fill out the inquiry form by clicking the ‘Get A Quote’ button at the top right corner of the webpage. We will get back to you as soon as we receive your request.
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