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Customer Experience Is The New Brand Differentiator

As the famous business adage goes: 80% of sales come from 20% of the customers. So, it’s crucial to identify different customer groups to better attend to their needs while working towards acquiring new ones. Prompt and efficient customer support ensures that with – above par service, excellent satisfaction ratings, and innovative ways of gathering positive referrals.

Research shows, 89% of consumers have switched brands after a poor customer experience, whereas 70% of consumers support a brand with excellent customer service. This drives home the point why having excellent customer service is a must for any organization.

As a leading customer service outsourcing provider with 30+ years of experience, we understand customer journeys. This understanding reflects in our simple, fast, and cost-effective service execution, empowered by a global talent pool with smart toolsets.

Our approach puts consumer concerns at the heart of customer service outsourcing by establishing a multichannel multilingual infrastructure. It allows the business to assist the customer via their preferred channel (namely: voice, chat, social media, email) and language in real-time. The customer-centric call center services delivery in our customer service outsourcing process helps the company to gain consumer allegiance – a must for long-term sustainability in the market.

Service Offering

Escalation Handling

With our customer management framework, we ensure consumer concerns are attended to and addressed at the right time.

After-sales Customer Service

With our after-sales call center services, we ensure the customer gets the value for their product/service, and the business acquires the valuable insights that can help them cater to their needs better.

Customer Retention

We identify and resolve customer grievances with our timely quality assessment to keep the base happy and reduce the rate of attrition.

Customer Loyalty Management

From managing customer databases to categorizing potential customers for various benefits – we do it all by effectively keeping track of all consumer activities across touchpoints.

Revenue Management

Our financial experts supervise various customer service expenses to ensure your business gets value for money, meets deadlines, and achieves its financial goals.

Complaint Management

We take customer complaints seriously and scrutinize them thoroughly to bridge potential communication gaps.

Customer Service
Tech Support
Email
Social Media
Live Chat

We help you streamline your customer service by making it simpler, faster, and cost-effective. As a 24/7 customer engagement services provider, we have the experience, expertise, technology, infrastructure, and resources to deliver superior customer service across all communication channels. Our team of customer service experts can handle customer service through multiple support channels in over 40 languages.

Our team of certified engineers and tech support experts helps you deliver high-quality tech support to your customers. Our multilingual and multichannel L0, L1, and L2 tech support aim to resolve your customers' queries and tech-related issues while focusing on first-contact-resolution (FCR).

Our email support solutions can enhance your customer service process by providing your customers with prompt and accurate customer support via email. Our 24/7 multilingual email support service reduces the pressure on voice channels, helps your customers get detailed solutions to their problems, and boosts customer experience - the cost-effective way.

Social media customer engagement is an essential aspect of boosting customer experience. We help you deliver prompt and effective customer support via all leading social media channels, engage your social media audience, generate quality leads and build a digital presence.

Live chat is an essential channel to deliver a high-quality digital customer experience. The cost-effective call center solution can deliver customer support in real-time, resulting in better customer engagement and customer satisfaction. A 24/7 customer engagement services provider, we can integrate our live chat solution seamlessly into your customer engagement strategy to deliver better CX.

Frequently Asked Questions

How will my project be handled if I outsource to Nine 2 Six?

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Do you have the adequate infrastructure and technology to support my business processes?

I want to outsource my services to Nine 2 Six. What should I do?

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