Email Support
Prompt, Accurate & Cost-Efficient Email Support Service
Customer email support has a unique edge over other non voice process channels. It’s a preferred medium of B2B communication and a convenient channel for those who prioritize accurate information over real-time assistance. Beyond this advantage, email support can be utilized to keep the consumers in the loop with the latest developments of product delivery, to resolve technical issues with detailed responses, or while cross-promoting a service.
Email is one of our core non voice process offerings. Our email support team consists of experienced agents, all trained to respond to a large influx of emails promptly and accurately in a user-friendly language. When you outsource email support services to us, we keep query resolution time to a minimum with our 24×7 support and help your business save money by reducing telecommunication charges.
Service Offering
Order Support
From product queries to order delivery, with our highly scalable email support service, you can keep the customers in sync with the latest updates related to their orders.
Data Collection
Our email support can be deployed to gather highly target actionable marketing insights.
Query Management
You can effectively manage a large volume of queries when you outsource email support services, reducing the burden on other channels.
- Customer Service
- Tech Support
- Social Media
- Live Chat
We help you streamline your customer service by making it simpler, faster, and cost-effective. As a 24/7 customer engagement services provider, we have the experience, expertise, technology, infrastructure, and resources to deliver superior customer service across all communication channels. Our team of customer service experts can handle customer service through multiple support channels in over 40 languages.
Our team of certified engineers and tech support experts helps you deliver high-quality tech support to your customers. Our multilingual and multichannel L0, L1, and L2 tech support aim to resolve your customers' queries and tech-related issues while focusing on first-contact-resolution (FCR).
Our email support solutions can enhance your customer service process by providing your customers with prompt and accurate customer support via email. Our 24/7 multilingual email support service reduces the pressure on voice channels, helps your customers get detailed solutions to their problems, and boosts customer experience - the cost-effective way.
Social media customer engagement is an essential aspect of boosting customer experience. We help you deliver prompt and effective customer support via all leading social media channels, engage your social media audience, generate quality leads and build a digital presence.
Live chat is an essential channel to deliver a high-quality digital customer experience. The cost-effective call center solution can deliver customer support in real-time, resulting in better customer engagement and customer satisfaction. A 24/7 customer engagement services provider, we can integrate our live chat solution seamlessly into your customer engagement strategy to deliver better CX.
Frequently Asked Questions
As a 24/7 customer engagement services provider, we have the latest and the most advanced tools, technology, and processes. Once you choose us as your outsourcing partner, we will allot a dedicated project manager who will be in constant contact with you. We will also hire the right team for your process and train them to meet your outsourcing requirements. We will keep you informed about the progress of your processes through detailed and timely reporting.
Yes, we are committed to providing quality service to our clients at a reasonable price. You can always ask for a quote for detailed pricing from us – your 24/7 customer engagement services provider.
Nine 2 Six is a leading 24/7 customer engagement services provider with offices in 2 countries across the globe. We have the latest tool, technology, and infrastructure along with a global talent pool to ensure high-quality services to all our clients.
Once you’ve decided to outsource your services to Nine 2 Six, you can simply fill out the inquiry form by clicking the ‘Get A Quote’ button at the top right corner of the webpage. We will get back to you as soon as we receive your request.
Get a Quote
Email: [email protected]