Artificial intelligence (AI) and Machine learning (ML) have made it possible to develop software that can listen and recognize speech to follow commands. Your business can leverage this innovation by integrating the Speech to Text solution into the support delivery framework. It enables your business to extract transcripts of call center audio in real-time. By analyzing these outputs, the support team can gain valuable insights into customer concerns and improve the customer experience.

With our proprietary Speech to Text solution, you get access to smart analytical tools capable of analyzing the audio content for mood, tone, and language to capture the customers’ overall sentiment. The support team can then leverage this perceptive understanding to identify and seamlessly address long-standing CX issues.

The Artificial Intelligence Solutions also come with an easily customizable interface that makes it simple for your team to navigate and modify the settings, manage data, and integrate it with other existing support channels.