Workforce Management Tool
Achieve Higher Productivity Without Any Hassle
Employees are the backbone of every business and key to its long-term success. A comprehensive Employee Management System ensures all the employees are giving their best and the business is achieving its goals in time. It achieves this by forecasting demand, creating staff schedules, and administering its adherence till the end.
Our Work Force Management Solutions integrate AI, automation, self-service, and data analytical tools. It helps the system understand business needs closely and starts filling the gaps in productivity by streamlining the workflow management process. This results in better time management, reduction in resource cost, productivity improvement, and higher ROI.
Departments that benefit from the WFM Tool
Human Resources
Our Work Force Management Solutions provides you a flexible HR software package. It helps you streamline many aspects of HR operations, from recruitment and onboarding to holiday management and performance.
MIS
Our WFM solution’s Business Analytics Module acts as a centralized report repository where you can easily create customized reports and analytical views.
Training
A business can manage batch scheduling, team collaboration, instructor engagement, assessments, and reporting with our proprietary employee management system.
Operation
With the Work Force Management Solutions, you can bring consistency and coordination by connecting processes with behaviors, self-assessments, inspections, and evaluations of shortfalls. It can be beneficial for organizations with diverse management and operational protocols.
Workforce
Our Work Force Management Solutions improves operational efficiency, reduces undue work pressure, and keeps the project timeline in check all the while maintaining an equitable balance between – people, jobs, and time.
Payroll
Using the Employee Management System, HR can efficiently manage the payroll of all the employees. It includes keeping track of – salaries, wages, bonuses, net pay, tax deductions, leaves, and more.
Helpdesk
Our WFM tool is integrated with a helpdesk that serves as a single contact point for inter-departmental assistance requests.
Compliance
Our WFM tool works as a centralized repository for policies, procedures, and processes governing an organization’s compliance efforts. The employee management system incorporates employee compliance training, focused business processes, operational reviews, and corrective action strategies coherently.
- RPA
- WFM
- AI-ML FAQ
- S2T
ROBOTIC PROCESS AUTOMATION
Automate your repetitive and routine non-core tasks and save time and money by optimizing resources with our proprietary Robotic Process Automation solution. Our custom RTA bots can perform real-time Monitoring, multichannel callouts, timely and accurate reporting of the service levels, boosting the overall efficiency and performance.
WORKFORCE MANAGEMENT
Simplify every aspect of your workforce management in a fair, productive, and supportive way with our automated workforce management solution. Our workforce management tool can streamline your workforce and reduce time in routine works and increase efficiency through automation and self-service.
AI-ML FREQUENTLY ASKED QUESTIONS
Our AI and machine learning-based digital FAQ solution can reduce agent effort to find accurate answers to customer queries - reducing the on-hold time and the average handling time significantly in the process. The custom FAQ BOTs capture the Human sentiment through NLP (natural language processing) and provide correct resolution promptly, resulting in a better customer experience.
SPEECH-TO-TEXT
With our proprietary Speech-to-Text automation solution, you can leverage voice data analytics to analyze audio content to gather valuable customer insights, measure your support efforts, and implement the data to improve the customer experience at every touchpoint. With its advanced machine learning and natural language processing (NLP) capability, it can help you understand customer expectations and deliver on the same.
Frequently Asked Questions
As a 24/7 customer engagement services provider, we have the latest and the most advanced tools, technology, and processes. Once you choose us as your outsourcing partner, we will allot a dedicated project manager who will be in constant contact with you. We will also hire the right team for your process and train them to meet your outsourcing requirements. We will keep you informed about the progress of your processes through detailed and timely reporting.
Yes, we are committed to providing quality service to our clients at a reasonable price. You can always ask for a quote for detailed pricing from us – your 24/7 customer engagement services provider.
Nine 2 Six is a leading 24/7 customer engagement services provider with offices in 2 countries across the globe. We have the latest tool, technology, and infrastructure along with a global talent pool to ensure high-quality services to all our clients.
Once you’ve decided to outsource your services to Nine 2 Six, you can simply fill out the inquiry form by clicking the ‘Get A Quote’ button at the top right corner of the webpage. We will get back to you as soon as we receive your request.
Get a Quote
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