Service Desk Support
Tech Expertise With Human Connect
The technological landscape is changing rapidly and brands today adopt the new technology in their product and service offerings. However, just marketing a technologically advanced product or service is not enough. You need to provide your customers with the right technical support and helpdesk solutions as well.
In this competitive market, providing the right tech support can be the difference between earning customer loyalty and losing your customers to your competition. Therefore, you need to deliver 24/7 tech support services and helpdesk solution to your customers. With a tech support call center partner, you can provide the right tech support to your customer at the right time and improve their customer experience.
As an experienced 24/7 tech support services provider with over 30+ years of experience, we offer a broad spectrum of tech support services and help desk outsourcing. These fast, simple, and seamless solutions can help you promptly resolve the technical issues of your customers and boost customer satisfaction and loyalty.
Our team of dedicated and technically-trained agents, as well as engineers, can help you address and resolve any technical problems – from common tech issues to complex ones. Our help desk outsourcing team can deliver L0, L1, L2, and L3 tech support with equal ease. We streamline the customer concerns by assigning the right person for the right job. It results in instantaneous issue resolution and a better experience. As a 24/7 tech support services provider, our multilingual and multichannel approach adds value to tech support by helping your customers receive tech support via their preferred channel and in their preferred language. It further increases their experience and overall satisfaction level.
Service Offering
Helpdesk Solutions
We offer tailor-made help desk outsourcing solutions to our clients to promptly resolve issues and improve customer satisfaction ratings.
Desktop and Laptop Support
We have a qualified team of software and hardware engineers. They are all capable of assisting customers with the laptop and desktop-related grievances effectively.
Platform and Application Support
Our certified engineers are capable of providing 24/7 tech support services in a comprehensive manner across channels.
Network Support
We also offer network support to our clients. Our certified engineers efficiently deal with network, data security, and connectivity-related issues while ensuring a superior customer experience.
- Customer Service
- Tech Support
- Social Media
- Live Chat
We help you streamline your customer service by making it simpler, faster, and cost-effective. As a 24/7 customer engagement services provider, we have the experience, expertise, technology, infrastructure, and resources to deliver superior customer service across all communication channels. Our team of customer service experts can handle customer service through multiple support channels in over 40 languages.
Our team of certified engineers and tech support experts helps you deliver high-quality tech support to your customers. Our multilingual and multichannel L0, L1, and L2 tech support aim to resolve your customers' queries and tech-related issues while focusing on first-contact-resolution (FCR).
Our email support solutions can enhance your customer service process by providing your customers with prompt and accurate customer support via email. Our 24/7 multilingual email support service reduces the pressure on voice channels, helps your customers get detailed solutions to their problems, and boosts customer experience - the cost-effective way.
Social media customer engagement is an essential aspect of boosting customer experience. We help you deliver prompt and effective customer support via all leading social media channels, engage your social media audience, generate quality leads and build a digital presence.
Live chat is an essential channel to deliver a high-quality digital customer experience. The cost-effective call center solution can deliver customer support in real-time, resulting in better customer engagement and customer satisfaction. A 24/7 customer engagement services provider, we can integrate our live chat solution seamlessly into your customer engagement strategy to deliver better CX.
Service Desk Services for a Seamless Support
When it comes to offering competitive Service Desk Support in Philippines, nine2six solutions is one of the best in the industry. A service desk is anything that provides the single point of contact (SPOC) be-tween the service provider (IT) and users for everyday activities. We help organizations managing their daily activities and services besides handling user communications to provide support in the best way possible.
At nine2six, we believe in quality and hence don’t leave a chance to offer service desk support to our cus-tomers from across the borders. Our staff receives and resolves incident reports, raises service requests and requests for the desired information. Our Service Desk in Philippines ensure flexible and highly scal-able operations to handle all kinds of customer concerns from telemarketing, lead generation, cross-sell & Upsell to promotions, pre-sale, and complaint handling like services.
Why Us?
Nine2six is one of the leading Service Desk Support provider in the Philippines and offers bespoke solu-tions to carry out daily support operations effortlessly. We cater to BFSI, Retail & E-Commerce, healthcare, telecom, home improvement, travel and hospitality, energy, and utility customers. We pro-vide support to various industries while keeping their data protected with the help of technology and an expert analytical approach.
Frequently Asked Questions
As a 24/7 customer engagement services provider, we have the latest and the most advanced tools, technology, and processes. Once you choose us as your outsourcing partner, we will allot a dedicated project manager who will be in constant contact with you. We will also hire the right team for your process and train them to meet your outsourcing requirements. We will keep you informed about the progress of your processes through detailed and timely reporting.
Yes, we are committed to providing quality service to our clients at a reasonable price. You can always ask for a quote for detailed pricing from us – your 24/7 customer engagement services provider.
Nine 2 Six is a leading 24/7 customer engagement services provider with offices in 2 countries across the globe. We have the latest tool, technology, and infrastructure along with a global talent pool to ensure high-quality services to all our clients.
Once you’ve decided to outsource your services to Nine 2 Six, you can simply fill out the inquiry form by clicking the ‘Get A Quote’ button at the top right corner of the webpage. We will get back to you as soon as we receive your request.
Get a Quote
Email: [email protected]