Digital Workplace Services
Digital is the way forward
As a well-known Digital Transformation Solutions Provider, we offer state-of-the-art digital solutions designed to improve operational efficacy with automation, artificial intelligence, and machine learning. When integrated into your existing call center infrastructure, these solutions can significantly minimize the cost of operations, the chance of errors, structural complexity, and improve contact center performance.
- RPA
- WFM
- AI-ML FAQ
- S2T
ROBOTIC PROCESS AUTOMATION
Automate your repetitive and routine non-core tasks and save time and money by optimizing resources with our proprietary Robotic Process Automation solution. Our custom RTA bots can perform real-time Monitoring, multichannel callouts, timely and accurate reporting of the service levels, boosting the overall efficiency and performance.
WORKFORCE MANAGEMENT
Simplify every aspect of your workforce management in a fair, productive, and supportive way with our automated workforce management solution. Our workforce management tool can streamline your workforce and reduce time in routine works and increase efficiency through automation and self-service.
AI-ML FREQUENTLY ASKED QUESTIONS
Our AI and machine learning-based digital FAQ solution can reduce agent effort to find accurate answers to customer queries - reducing the on-hold time and the average handling time significantly in the process. The custom FAQ BOTs capture the Human sentiment through NLP (natural language processing) and provide correct resolution promptly, resulting in a better customer experience.
SPEECH-TO-TEXT
With our proprietary Speech-to-Text automation solution, you can leverage voice data analytics to analyze audio content to gather valuable customer insights, measure your support efforts, and implement the data to improve the customer experience at every touchpoint. With its advanced machine learning and natural language processing (NLP) capability, it can help you understand customer expectations and deliver on the same.
Digital Workplace Services – Place for a Refined and Improved Business Experience
If you want to experience best-in-class support services that enable an organization to work from across the globe in a secured environment, availing of digital workplace services is the best key to go about improving your businesses efficiently.
It gives you the complete advantage to explore a wide range of digital solutions like minimizing operational costs, foreseeing structural complexity and market risks but also help in optimizing the potential of any work with the help of improving employee experiences and business performances.
At Nine2Six Solutions, we work closely with our skilled digital platform professionals and communicate efficient digital solutions to our customers to improve collaboration, productivity, and efficiency. We offer genuinely digital workplaces that enable people to connect and work efficiently with customers in a secured environment. Our vision to play with digital marketing tools like machine learning, artificial intelligence, and automation has given us the chance to offer clients a seamless and hassle-free digital workplace. Connect with us for enhanced digital solutions, and let us help you prosper in the dynamic business world.
Frequently Asked Questions
As a 24/7 customer engagement services provider, we have the latest and the most advanced tools, technology, and processes. Once you choose us as your outsourcing partner, we will allot a dedicated project manager who will be in constant contact with you. We will also hire the right team for your process and train them to meet your outsourcing requirements. We will keep you informed about the progress of your processes through detailed and timely reporting.
Yes, we are committed to providing quality service to our clients at a reasonable price. You can always ask for a quote for detailed pricing from us – your 24/7 customer engagement services provider.
Nine 2 Six is a leading 24/7 customer engagement services provider with offices in 2 countries across the globe. We have the latest tool, technology, and infrastructure along with a global talent pool to ensure high-quality services to all our clients.
Once you’ve decided to outsource your services to Nine 2 Six, you can simply fill out the inquiry form by clicking the ‘Get A Quote’ button at the top right corner of the webpage. We will get back to you as soon as we receive your request.
Get a Quote
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