Social Media Marketing Agency

Be Where Your Customers Are

More than 4 billion people worldwide are using social media, that’s nearly 55% of the total population. This reflects in the studies which indicate social platforms’ growing preferences among customers. According to one research paper, 65% of people aged 18-34 consider social media a preferred medium of customer service. 74% of millennials report that their opinion of a brand improves when they get a response to their queries on social media. In simple terms, businesses can’t afford to ignore social media.

As a leading social media customer service provider, we know how to leverage social media to accomplish business goals. With our integrated social media solutions, you can deliver superior social customer service to ensure an improved customer experience.

We have over 30 years of industry experience. This expertise enables us to understand customers’ journey as well as their ever-changing needs closely. We leverage this understanding to design engaging social customer service responses, boost customer satisfaction ratings, and keep your business ahead using social platforms.

Service Offering

Social Media Lead Generation

Our effective social media lead generation activities are capable of gathering high-quality leads that can deliver results.

Social Brand Engagement

We help your brand make its presence visible with social media engagement activities.We help your brand make its presence visible with social media customer service and engagement activities.

Measuring Online Reputation

With social media market research, we gather insights and measure your brand’s overall reputation in the market to help you strategize better.

Social Customer Service

Our support executives are well-trained in managing your social customer service across various social media platforms effectively.

Customer Service
Tech Support
Email
Social Media
Live Chat

We help you streamline your customer service by making it simpler, faster, and cost-effective. As a 24/7 customer engagement services provider, we have the experience, expertise, technology, infrastructure, and resources to deliver superior customer service across all communication channels. Our team of customer service experts can handle customer service through multiple support channels in over 40 languages.

Our team of certified engineers and tech support experts helps you deliver high-quality tech support to your customers. Our multilingual and multichannel L0, L1, and L2 tech support aim to resolve your customers' queries and tech-related issues while focusing on first-contact-resolution (FCR).

Our email support solutions can enhance your customer service process by providing your customers with prompt and accurate customer support via email. Our 24/7 multilingual email support service reduces the pressure on voice channels, helps your customers get detailed solutions to their problems, and boosts customer experience - the cost-effective way.

Social media customer engagement is an essential aspect of boosting customer experience. We help you deliver prompt and effective customer support via all leading social media channels, engage your social media audience, generate quality leads and build a digital presence.

Live chat is an essential channel to deliver a high-quality digital customer experience. The cost-effective call center solution can deliver customer support in real-time, resulting in better customer engagement and customer satisfaction. A 24/7 customer engagement services provider, we can integrate our live chat solution seamlessly into your customer engagement strategy to deliver better CX.

Frequently Asked Questions

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Hire Professional Social Media Marketing Agency for a Strong Market Presence

Social Media has become the backbone of businesses struggling to be ahead of their peers. Brand your businesses on popular social media platforms and build a market presence.

When dealing with a social media marketing agency, Nine2Six Solutions offers the best services to clients from across the globe in the Philippines. The industry’s landscape is built on various brands and client engagements it represents. Whether advertising and PR to dedicated content production or community management teams, we bring forward many responsibilities within a client’s social media program.

It is essential to hire a professional social media agency that understands to keep a result-oriented approach in today’s competitive business world. We are a social media agency providing full-service social solutions for a specific social campaign or project. Our social media experts operate within a single social agency and stay focused on client engagement ‘for better visibility online.

We believe analyzing each client’s audience may have different demands, so a unique social media solution becomes vital for each of them. Times are gone when marketing wasn’t as important as it has become now. We truly believe that if you have access to data-driven insights, you should be benefitting them.

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